IT Support Services

EdgeTech’s highly trained and certified technicians can provision devices for all major operating systems. Common additional services include project management, BIOS updates and customizations, domain join, hard drive encryption, asset tagging and reporting, inserts and kitting. Services include:

• Work From Home (WFH) solutions
• Windows imaging
• Autopilot and Intune provisioning
• Apple and Android provisioning
• Chromebook provisioning

Edge IT provides robust data backup and recovery services to safeguard critical business information. Their solutions ensure that data is securely backed up and can be quickly restored in case of data loss or system failure. With a focus on reliability and security, Edge IT helps businesses protect their valuable data assets, minimizing downtime and ensuring continuity.

• Automated Backups: Regular automated backups to ensure data is consistently protected.
• Data Encryption: Secure encryption of data during backups and transfers.
• Disaster Recovery Planning: Comprehensive planning for quick recovery in case of disasters.
• Cloud Backup Solutions: Utilizing cloud technology for off-site data storage and accessibility.
• File Recovery: Efficient recovery of lost or corrupted files.
• System Imaging: Creating complete system images for rapid restoration.
• Backup Monitoring: Continuous monitoring of backup processes to ensure reliability.

EdgeTech’s highly skilled and certified engineers can configure multivendor network and security devices. We’ll configure hardware from one of our two state-of-the-art Configuration Centers before shipment, including:

Firewalls, routers and switches
Access points and wireless controllers
Endpoint IP Devices (IP phones, audio conferencing and video conferencing)
VPN service that allows you to finalize configurations and QC and ship directly to the location of use

Edge IT offers top-tier IT support for computer and network hardware, ensuring businesses have reliable and efficient technology solutions. Their comprehensive services include professional hardware installation, diagnostics and repairs, network configuration, and hardware upgrades. Edge IT also emphasizes preventive maintenance to avoid unexpected failures, manages warranty claims seamlessly, and provides thorough asset tracking to keep detailed records of all hardware assets. Their expert team is dedicated to maintaining optimal hardware performance and network connectivity for their clients.

• Hardware Installation: Professional setup and installation of new hardware components.
• Diagnostics and Repairs: Troubleshooting and fixing hardware issues to ensure optimal performance.
• Network Configuration: Setting up and configuring network hardware for reliable connectivity.
• Hardware Upgrades: Enhancing existing systems with upgraded components for better performance.
• Preventive Maintenance: Regular maintenance to prevent hardware failures.
• Warranty Management: Handling warranty claims and repairs with manufacturers.
• Asset Tracking: Keeping detailed records of hardware assets for efficient management.

Edge IT specializes in Microsoft Intune and automation, offering solutions to streamline IT processes and enhance productivity. Their services ensure that device management, security, and compliance are efficiently handled through automation, reducing manual efforts and minimizing errors. Edge IT’s expertise helps businesses leverage the full potential of Microsoft Intune for seamless device management and operational efficiency.

• Device Management: Centralized management of all devices using Intune.
• Security Policies: Implementation of robust security policies across devices.
• App Deployment: Automated deployment of applications to user devices.
• Compliance Monitoring: Continuous monitoring to ensure compliance with organizational policies.
• Remote Support: Providing remote support and troubleshooting through Intune.
• Automated Workflows: Creating automated workflows to streamline IT processes.
• Patch Management: Automatic updates and patch management for enhanced security.

Edge IT offers comprehensive network support services designed to ensure reliable and secure network operations for businesses. Their expert team provides a range of services to maintain and enhance network performance, enabling seamless connectivity and communication within organizations. With a focus on preventing downtime and resolving issues efficiently, Edge IT ensures that your network infrastructure remains robust and dependable.

• Network Installation: Professional setup of network infrastructure.
• Network Configuration: Optimizing network settings for peak performance.
• Network Monitoring: Continuous monitoring to detect and address issues proactively.
• Security Solutions: Implementing robust cybersecurity measures to protect the network.
• Troubleshooting & Repairs: Resolving network issues swiftly to minimize downtime.
• Wireless Networking: Setting up and managing wireless networks for seamless connectivity.
• Network Upgrades: Enhancing existing network infrastructure to meet growing business

Edge IT offers expert IT support for a wide range of software solutions, ensuring seamless and efficient operations for businesses. Their services include installation, configuration, and maintenance of Windows Server, comprehensive support for Office 365 applications such as email, Outlook, and Teams, and resolving issues on Windows 10 and Windows 11 systems. Additionally, Edge IT specializes in the configuration and troubleshooting of desktops, servers, and laptops from leading manufacturers like Dell and IBM. Their experienced team ensures optimal performance and integration of software systems to enhance productivity.

• Windows Server Management: Installation, configuration, and maintenance for efficient server operations.
• Office 365 Support: Comprehensive management of Office 365 applications including email, Outlook, and Teams.
• Windows 10 & 11 Expertise: Resolving issues and optimizing performance for both operating systems.
• Desktop Support: Configuration and troubleshooting for desktops from leading manufacturers.
• Server Support: Expert support for server configuration and issues.
• Laptop Support: Specialized support for laptops from brands like Dell and IBM.
• Software Integration: Ensuring seamless integration and operation of software systems to enhance business productivity